Effective customer care is critical in the aviation industry to ensure a positive travel experience for passengers. Soundlines recognizes this and employs a comprehensive recruitment and training process to source candidates with relevant experience in the aviation industry and a proven track record of providing excellent customer service. 

We prioritize candidates with strong communication skills and the ability to handle high-pressure situations, while also ensuring their familiarity with aviation industry protocols and procedures. Once selected, our candidates undergo a rigorous training program that covers all aspects of customer care in the aviation industry, including handling customer complaints, providing assistance with travel arrangements, and ensuring a seamless check-in and boarding process.